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Geithner had testified that he used TurboTax to prepare his tax returns for the years 2001 to 2004 but had incorrectly handled the self-employment taxes due as a result of his being employed by the International Monetary Fund. Geithner to be the United States Secretary of Treasury. On January 21, 2009, TurboTax received considerable public attention at the Senate confirmation hearing of Timothy F. On Decemthe company announced that it had rescinded the new policy. The company's new 'Pay Per Return' policy was criticized for adding a $9.95 fee to print or e-file each additional return after the first, including returns prepared for members of the same household.

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In 2008, Intuit raised the price of TurboTax for desktop customers by $15 and included a free e-filing for the first return prepared. However, state tax filing is not free, and the cost of using TurboTax to file state returns is not presented to the user until they've already completed entering their information for federal returns. For filers who use this basic version of the software, federal filing is free. TurboTax has received a number of complaints regarding its advertising of the free version. By 2006 that offer has been limited to free federal online tax preparation and e-file for taxpayers whose adjusted gross income is $28,500 or less (or $52,000 for those in the military) and those 50 or under.

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In 2005 TurboTax extended its offering by allowing any taxpayer to use a basic version of its federal product for free as part of the Free File Alliance. The company responded by removing the product activation scheme from its product. In 2003, Intuit faced vocal criticism for its TurboTax activation scheme.

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Instead, it prompts the user for their login name and password at the financial institution or permits the data to be entered by hand.

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The programming error was reportedly fixed, but as of 2012 TurboTax offers no option to download a data file directly from the financial institution. In 2001, TurboTax saved financial institution passwords entered by users to servers at Intuit and the home computer. The process is similar for states that collect income taxes. TurboTax normally releases its new versions as soon as the IRS completes revisions to the forms and approves the TurboTax versions, usually late in the tax year.

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Typically, TurboTax federal software is released late in the year and the state software is released mid-January to mid-February. The TurboTax software provides taxpayers additional support for their self-prepared returns by offering Audit Defense from TaxResources, Inc. The software is designed to guide users through their tax returns step-by-step. TurboTax is available for both federal and state income tax returns.

There are a number of different versions, including TurboTax Deluxe, TurboTax Premier, etc. Intuit Corporation, which owns Intuit, is headquartered in Mountain View, California. Intuit Consumer Tax Group is based in San Diego, California. Intuit is under investigation by multiple state attorneys general, as well as New York's Department of Financial Services. TurboTax has tricked military service members to pay to use the filing software by creating and promoting a 'military discount' and by making the free version hard to find when many service members are in fact eligible to use the software for free. As part of an agreement with the IRS Free File program, TurboTax allows individuals making less than $39,000 a year to use a free version of TurboTax a 2019 ProPublica investigation revealed that TurboTax deliberately makes this version hard to find, even through search engines, and that it deceptively steers individuals who search for the free version to TurboTax versions that cost money to use. Intuit, the maker of TurboTax, has lobbied extensively against the Internal Revenue Service (IRS) creating its own online system of tax filing like those that exist in most other wealthy countries. The company has been subject of controversy over its political influence and deceptive business practices. Chipman of Chipsoft in 1984 and was sold to Intuit in 1993. TurboTax is a market leader in its product segment, competing with H&R Block Tax Software and TaxAct. TurboTax is a software package for preparation of American income tax returns, produced by Intuit. Intuit Consumer Tax Group headquarters in San Diego (where TurboTax is developed)

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